8 Best AI chatbots platform for customer support & Business Development

8 Best AI chatbots for customer support and business development 




 As we move into 2025, AI chatbots remain an essential part of customer care and a significant growth driver for businesses. As AI has grown to become even more powerful, chatbots provide businesses with more advanced functionality and provide companies with tools to enhance the customer experience while simplifying business processes and enhancing efficiency. Some of the top AI chatbots available on the market for customer care and business growth in 2025 are listed below.


Zendesk AI




Zendesk is known for offering a complete suite of tools tailored toward customer service. Its AI chatbot, which is also simply called "Answer Bot," utilizes artificial intelligence and machine learning to interpret customer queries and provide instant solutions. Zendesk's chatbot also facilitates easy delivery of customer support because it reduces response time, freeing up human customer support agents to handle more complex customer inquiries. Lastly, AI likewise enhances itself as it gathers data, evaluates customer queries, and comes up with improved real-time answers based on customer behavior.


Key Features:

• Handles various types of queries such as email, live chat, and social media.

• Syncs seamlessly with current Zendesk tools in case a business is already an existing customer.

• Data capabilities to carry out proactive problem-solving while at the same time optimizing knowledge base automation.

• Capability to give real time data to monitor productivity and customer satisfaction.


2. LivePerson

LivePerson is a leading conversational AI platform that deals with AI-driven customer engagement. Its chatbot can manage text, voice, and messaging apps, enabling businesses to engage with customers across various channels, such as SMS, WhatsApp, Facebook Messenger, and more. LivePerson uses AI to provide one-of-a-kind experiences by examining historical customer interactions and integrating into CRM systems.


Main Features

• Text, voice, and messaging app conversations are powered by AI technology.

• Contextual awareness allows us to make contextual suggestions.

• Integrations with CRM and marketing systems to support advanced product suggestions.

• In-depth analytics provide you with real-time visibility into customer activity.


3. Intercom

Intercom is now one of the friendliest AI chatbots to utilize for customer service. Their chatbot is named Resolution Bot, and it assists companies in responding to the typical questions customers have efficiently and at the same time so humans can spend their time on harder questions. Intercom integrates AI with its live chat interaction tool so customers can dance with the bot prior to speaking with a human agent, if desired.


Key Features:

• AI-powered bots to deal with repetitive questions.

• Personalized messages with customer information.

• Simple integration with other tools (CRM, email marketing, etc.)

• Simple handover from bot to human agent for complicated questions.


4. Drift

Drift is conversational sales and marketing-oriented. Its chatbot AI is widely utilized by sales and marketing teams to communicate with website visitors in real time, qualify leads, and arrange meetings with sales representatives. Drift enables companies to automate lead generation and talk to prospects via the sales funnel, which effectively boosts conversion rates.


Key Features:

• AI-driven lead qualification and scheduling

• Real-time chat to enhance customer interaction

• Easy integration with CRMs (HubSpot, Salesforce)

• Solid analytics to gauge lead engagement and sales performance


5. HubSpot Service Hub




The HubSpot Service Hub has an AI chatbot that can automate and enhance customer service communications. The chatbot, "Conversations," delivers instant answers to frequently asked questions, captures customer information, and even books meetings with human agents. HubSpot's AI chatbot was built to enhance the customer experience and boost efficiency.


Key features:

• AI chatbots that rely on a well-stocked knowledge base.

• Automated ticketing and response workflows that can be configured and configured to automate.

• In-HubSpot CRM personalization and reporting.

• Reporting tools to track customer satisfaction and chatbot performance.


6. ManyChat

ManyChat is a popular platform for businesses interested in automating their social media chat, such as Facebook Messenger and Instagram. ManyChat's AI chatbot enables businesses to engage customers through automated marketing avenues, respond to customer inquiries, and establish leads. As of 2025, ManyChat remains a platform of choice for businesses that want to leverage social media as a support medium and expand their businesses.


Key Features:

• Easy automation on Facebook, Instagram, and other social channels.

• AI-powered case support and lead generation.

• Connect with third-party tools, including marketing via email and SMS.

• A rich media messaging experience, including images and videos and carousels.


7. Tidio

Tidio is a chatbot software that uses AI and has both automated support and live chat support. Tidio provides you with an easy method of talking to customers through a variety of channels, such as chat on your website, Facebook Messenger, and email. Tidio contains AI that will reply automatically to customers' queries, but it also enables agents to intervene in real-time if necessary, which makes the process smooth for both the agent and customer.


Main Features:

•Multi channel support (chat, email, Facebook Messenger).

•Both human and AI-powered real-time chat.

•Routine FAQs, replies, and workflow automation.

•Report and analytics capabilities to assist with measuring customer satisfaction.


8. ChatGPT for Business

OpenAI's ChatGPT, for business applications, is one of the most advanced customer service conversational AI models. In 2025, it enables organizations to create highly personalized and human-sounding interactions for customer service delivery. Install ChatGPT on any web-based platform, such as websites, applications, and customer relationship management (CRM) platforms, to get quick and contextual responses.


Key Features:

• Produces natural-sounding conversational AI for customer service personalization.

• Applies with different business tools and platforms.

• May be customized for specific business needs.

• Learns and improves from customer interactions.




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